Frequently Asked Questions
Find answers to the most common questions about your booking, baggage, check-in and travel with Royal Airways.
General Information & Contact
Is Royal Airways open 24/7? +
How can I contact a Royal Airways agent? +
Booking & Payment
How can I make a reservation? +
Which routes can be booked online? +
Changes & Refunds
How can I modify my booking? +
Online, via customer service, or at an agency.
Fees and fare adjustments may apply.
Refund conditions? +
Refunds are processed immediately at the agency.
Name spelling error? +
Minor corrections (1 to 3 letters) may be accepted.
Full name changes are not permitted.
Baggage
How much baggage is allowed? +
For full details, visit our Luggage page.
Are liquids allowed in cabin? +
Lost or damaged baggage? +
Complete a baggage irregularity report at the Royal Airways counter.
Check-in & Airport
Which documents are required? +
National ID (domestic flights), valid passport, visa if required.
Vaccination card if required by destination country.
When should I arrive at the airport? +
Special Assistance
Travel during pregnancy? +
Transporting medication? +
Must be carried in cabin with medical prescription.
Declaration at security control required.
Royal Airways Commitment
Safety – Professionalism – Proximity – Service Excellence.
Our priority is to provide reliable service adapted to the realities of air transport in Central Africa.
To provide reliable and efficient air transport services throughout Chad and beyond.
Follow-Us
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